Meaning of the terms ‘In stock’, ‘On order’ and ‘Out of stock’ on a product

On each product listed in our catalogue is displayed a tag with one of these 3 terms: ‘In stock’, ‘On order’ or ‘Out of stock’.

Here are the details of their meanings.

In stock

The product is physically available in our warehouse and can be dispatched quickly.

The available quantity of a product may be limited. When you add an in-stock product to your basket, you can then adjust the quantities. If the quantity ordered exceeds the available stock, the product will be displayed as ‘On order’ (see next paragraph).

On order

A product displayed as ‘On order’ means that it is not physically in stock in our warehouse and that we will have to order it from the supplier if you buy it. It is therefore temporarily out of stock. The usual replenishment time is about 12 to 21 days, depending on our supplier. To this must be added the delivery time for your parcel, which can vary from 1 to 7 days depending on the destination.

When you order such a product, you will be notified by email of every stage in your order: from the order to the supplier to dispatch.

If, after ordering the product from our supplier, it turns out to be temporarily unavailable (the supplier is itself temporarily out of stock), you will be notified by email of the delay. If you do not wish to wait, you can contact us to cancel the product.

If, unfortunately, after ordering the product from our supplier, it turns out to be permanently unavailable, we will refund you.

On order and "Unknown replenishment time"

A product marked ‘On order’ may also be marked ‘Unknown replenishment time’. In this case, it means that we were unable to obtain stock from the supplier during our previous attempt. The time it takes to receive this product at our warehouse will therefore be extended and we do not know exactly when we will receive it. You can still order this product, but we cannot guarantee a shipping date.

Out of stock

A product displayed as ‘Out of stock’ means that we no longer have it in stock in our warehouse and that restocking from the supplier is uncertain. **It is therefore not possible to purchase a product displayed as ‘Out of stock’.

To be notified when a product is back in stock, you can subscribe to the email alert on the product page. You will then receive an email when the product is back in stock.

Updated on: 26/02/2026

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